FAQs
How can I get in touch with Furbuddyfinds?
Feel free to reach out to us via email at furbuddyfinds@gmail.com. Our dedicated customer service team at Furbuddyfinds is here to assist you with any inquiries or assistance you may require!
Do you offer worldwide shipping?
Absolutely, yes.
Where are your shipments dispatched from?
Our shipments originate mostly from the USA
Is it possible to modify or cancel an order?
To accommodate our swift order processing, any requests for order changes or cancellations must be made within 12 hours of placing the order. Regrettably, we cannot entertain requests beyond this timeframe. However, you can still return your order for a complete refund once you receive it.
What payment methods are accepted?
We gladly accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal payments.
When will my order start processing?
Our supplier's warehouse facility handles order management and shipping. Please account for extended processing periods during peak seasons and holidays. Order processing occurs Monday through Friday. Generally, orders are processed within 1-3 business days from the placement date, although specific items might require 2-5 business days. Shipment will follow the processing day.
How long is the estimated delivery time?
The anticipated delivery window spans 1 to 3 days, with certain items potentially requiring 4 to 7 days for dispatch. Our dedicated team at Furbuddyfinds will promptly communicate via email, ensuring you are informed regarding the precise arrival schedule of your product.
What if my order doesn't arrive?
Should your order not reach you within 30 days of shipment, you are eligible for a full refund.
Will there be additional charges for customs and taxes?
The prices visible on our website are tax-exempt in US Dollars. However, it's possible that duties and taxes may apply upon delivery. These charges, determined by your local customs office, are your responsibility and won't be covered by us. Delays caused by customs procedures are beyond our control. For specific charge details, kindly liaise with your local customs office.
How can I initiate a product return?
Please get in touch with us at furbuddyfinds@gmail.com.
What's the procedure for defective/incorrect/damaged items?
In cases of incorrect, defective, or damaged merchandise, kindly contact us. Include your order number, images of the item(s), and relevant references upon receipt of your package. We're dedicated to resolving your case swiftly and effectively.
When can I expect my refund?
Refunds will be issued to your original payment method. For credit or debit card payments, refunds are typically processed by the card-issuing bank within 7-10 business days following receipt of the returned item or cancellation request. If you're awaiting a credit for your return, we suggest contacting your bank/credit card company. Please allow some time for the refund to reflect in your account.